Service with a smile as Fireworks enjoyed by all :

Over the weekend I was the Parks police control room manager for the annual borough Fireworks display.

On Saturday we had over 50,000 visitors and on Sunday 38,000, CCTV was vital to the success of the event, it was used to provide critical information of crowds, pinch points, traffic flow and incidents.

On Sunday, 7th Nov I discovered that the whole of the CCTV system was down and the software indicated no network.

I logged a call with Videcom Security out of hours service and subsequently I wanted to bring to your attention my gratitude to your call engineer.

The engineer called me directly, kept me informed and resolved the issue within a few hours much to the relief of Event control which comprised of elements from Police, London Ambulance, Health & Safety, Event security, Fireworks and production.

I can’t emphasise enough how much of a pivotal role those camera’s were and how they influenced decision making, which, at times were critical so your engineers efforts were greatly appreciated by all.

Nov 2021

4G CCTV working well for Safer Neighbourhoods :

After being supported with camera choice and location choice by Danny Harsley and the team at Videcom Security Ltd, Safer Neighbourhoods installed 4 new HD IP 4G Enabled Rapid-Deployment cameras in a host of hotspot areas.

The cameras have in the last four weeks had a huge impact and due to their superior image quality and we have been able to identify and take action against assaults, nuisance motorbikes, drug dealing and early identification of potential victims. Feedback from the community has been an increased feeling of safety and increased confidence in reporting crime and disorder issues.

Prepared by Senior Safer Neighbourhoods Officer

May 2021

Multilingual Camera Audio - Ipswich Borough Council:

Ipswich Borough Council (IBC) recently had a speaker system installed at two CCTV camera sites where low level anti-social behaviour is being experienced. The system was supplied and installed by Videcom Security Ltd and has already proven effective, however, to improve our ability to communicate with members of the public on site, IBC made a further request to allow us the ability to relay pre-recorded messages in multiple languages. It was essential that this system could link with our existing Dahua DSS software which meant that Videcom were required to build an audio file playing programme from scratch.

The new software was developed, supplied and tested in a timely and professional manner and, despite our requirements evolving during the course of the build, Videcom were able to adapt and improve the software to incorporate the additional functionality that we needed. In fact, the system now has functionality beyond what was originally specified which will allow us to develop how we use the system in the future.

Videcom Managers and Engineers were available throughout the build and installation process to provide support and technical advice and, once installed, they delivered comprehensive training to ensure our confidence in using the system.

Post installation, Videcom continue to make themselves available for support whenever required and camera operators are using the system confidently and effectively.

Prepared by Caroline Burgess and Lily Fisher of Ipswich Borough Council

November 2020

Public Skatepark CCTV Hertfordshire:

We had a look at the system, the installation and the Dahua cameras with your engineer yesterday. We are very pleased with it indeed and its very very neat job that was also delivered ahead of schedule and under difficult and challenging circumstances.

No snags identified, just a couple of small adjustments to the static cameras.

August 2020

From Major London Borough Council:

This is a milestone. Thank you to all involved for the efforts you have shown on this project despite world changing events, you have managed to carry on.

Brilliant news, CCTV Centre Manager.

July 2020

From a Local Council:

I just wanted to email you to thank both your engineer and yourself for the assistance you provided yesterday well into the evening with the remote site CCTV footage. We appreciate that you both went above and beyond and are very grateful for your help.

June 2020

The St Albans CSP District have a Partnership Award given to an individual or a team who work outside of St Albans Police Station, who have delivered an outstanding contribution to support public service and community focus within the St Albans CSP District.

Awarded to Jason Farmer and his CCTV Team:
Jason and his team of operators deliver an outstanding service to St Albans Police, working alongside us and supporting during ongoing incidents - pointing us into the right direction, or by working hard to prepare discs for viewing and dissemination.

Nothing is ever too much trouble for Jason and his team when it comes to the support they give us and to dedicate this award to them allows us to say ‘thank you’ – a word we probably don’t say enough!

June 2020

The Petwood Hotel had a dated system and required a partner to assess the business requirements and deliver a completely new solution.
The Petwood Hotel had a dated analogue CCTV solution that did not meet the current business needs to safeguard the business its staff and guests. We sought a partner to work with us to assess the business requirements, and plan and deliver a completely new setup.
The hotel is Grade II listed due to its significant historic connection in local history, the Second World War, and its recently restored Harold Peto designed garden which are also now Grade II listed with Historic Gardens. Videcom were with us every step of the way to ensure the solution delivered a vital balance between the functionality of the system and meeting the requirements to be compliant with the listings officers and blend it in with the fabric of the building.
Throughout the project each and every member of the Videcom team have delivered the highest levels of professionalism. They have worked around our busy business operation and minimised the impact of disruption to our staff, our guests, and worked with our existing technology partners to get the job done. We look forward to working with Videcom to continue to optimise and refine the solution in the future as the business security needs develop and grow.
A huge thanks to Danny and the team, we cannot thank you enough. It’s reassuring to know that we have found the right calibre of partner to help us protect the business and the people we care most about.
Our customer required the provision of a high quality CCTV system to cover an event being held in a field. Videcom was asked to consider the options available and provide and install a solution.
West Lindsey District Council CCTV Service has upgraded this week to Luxriot Evo Global. Great job provided by Videcom Security Ltd. This is an excellent tool that allows us to easily manage our public space CCTV cameras across multiple sites.
Videcom as a company, and their Engineers individually, were professional in both their approach and attitude in identifying the right solution for our needs and installing the system on a Sunday.
The quality of the cameras, equipment and picture clarity were excellent, as was the user friendly operating system. I would have no hesitation in using Videcom again in the future, and in fact already have them looking at other sites.
Dozens of residents have spoken about how pleased they are after police officers from the Herts Police Specialist team and St Albans Central, North and West Safer Neighbourhood Team intervened following concerns about suspected cannabis related crimes.
Residents praise police & RDC CCTV system for successes, Videcom Security RDC Cameras help to deliver results as noted in a recent press release from Hertfordshire Police, We feel so much happier and safer.
They also worked with St Albans City and District Council, which provided temporary Videcom Security RDC SceneVu CCTV cameras to capture the offending.
Comments from residents included Comments included: "We feel safe again." "You've helped us take our road back." "We can now enjoy barbeques in our back garden." ""We can take our children to and from school without any problems." .

Original article: Senior Press & PR Officer, Corporate Communication @ Hertfordshire Constabulary.
CCTV City Centre Digital IP CCTV Upgrade to 4 and 6 MPixel Dahua camera technology delivers significant end point improvements.
A leap from 5% to 60% successful reviews of police incidents with the new system - Feb 2018. Lincoln City CCTV continues to get rave reviews and support from law enforcement. The Videcom Security design was all about quality, clarity combined with reduction in system life cost and energy consumption. Designed utilising Dahua IP HD CCTV, Luxriot EVO Global VMS and iComply VTAS the City of Lincoln CCTV system continues to grab customer and public attention.