Our Support Desk

We have a dedicated team responsible for responding to Service Requests, whether they be raised by email, telephone or directly by the customer via our on-line Service Portal. All Service Requests are accessed as soon as they are received with priorities and resources assigned as appropriate.

Automated emails are sent to the service engineers once the Service Request is assigned

Each Service Request has a unique identifier and is tracked throughout the process leading to final resolution. All staff who are working on the Service Request will make entries in to the Audit Trail to describe the issues further, add notes for progress or any special circumstances.

Customers will be kept updated with emails to show confirmation of progress and resolution


Videcom Support Engineer