Standard Contract Support Levels

Our standard maintenance contract support levels range from Gold to Bronze and are typically taken out over fixed terms of 1-5 years. Each support contract is tailored for the system taking into account specific requirements, networks and equipment technology.

Our summary guide below shows the Gold, Silver and Bronze levels with what's included for each. All other services/labour/parts are chargeable.

Gold

  • Telephone Support
  • Remote Access
  • 24/7 attendance
  • Consumables
  • Minimum of 2 Routine Preventative Maintenance Visits
  • Warranty repair/replacement
  • Loan equipment
  • Equipment repair

Silver

  • Telephone Support
  • Remote Access
  • Normal hours attendance
  • Minimum of 1 Routine Preventative Maintenance Visit
  • Warranty repair/replacement
  • Loan equipment

Bronze

  • Telephone Support
  • Remote Access
  • Normal hours attendance only
  • Warranty repair/replacement
  • Loan equipment options

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