When there is an immediate and urgent need for our engineers to attend your site, we ask that you complete the form below in advance.
One of our engineers will then complete their own risk assessment and submit this to the Videcom On-Call Service Manager The Videcom On-Call Service Manager will consider the risk assessment together with your answers below and confirm whether a site visit will be made. You will then be contacted to confirm the site visit arrangements, which may include stipulations regarding cleaning down equipment, your staff location at the time of the visit, etc.
If any customer is concerned about the changes we are making to our service delivery then please contact us through your normal channels. We can assure you of our continued support and we will continue to review our responses to the ongoing Covid 19 epidemic. We remain vigilant and continue to monitor central government advice and continue to review the company’s response to this ongoing health issue.